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TERMS AND CONDITIONS

These terms and conditions apply to the purchase of goods by you (the Customer) I am Kathryn Fruish. Email: kathfruish@hotmail.com. Telephone 07950653077

These are the terms and conditions that I sell or Goods to you. By ordering Goods you agree to be bound by these terms and conditions

Goods means the goods that are advertised on the Website that we supply to you of the number and description as set out in the Order.

In placing an order you are agreeing to thoroughly check your jewellery before you wear it. Any concerns you can return for a refund or alterations. No allegations of injuries in the future will be considered. 

We reserve the right to cancel and refund an order without explanation.

Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website.

Website means my website silvermagicjewellery.co.uk on which the Goods are advertised.

Goods.

The description of the goods is as set set out in the website or any other form of advertising.

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Any description is for illustrative purposes only and there may be small discrepancies in the shading, colour, size of goods supplied. Lighting of Goods could also cause slight shading discrepancies. These are understood.

If there are any problems such as surfaces that are slightly sharp that please inform me immediately either refund you or rectify.

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Any commissions are not returnable unless agreed. I do not accept photographs of other artists work or will ever endeavour to reproduce someone elses work.

 

All Goods that appear on the Website are subject to availability, the availability information is occasionally incorrect.

Please note as all of these items are made to be unique there may be slight differences in size and also some stated gemstones may be different due to availability.

With regards to special Goods made to your requirements, it is your responsibility to ensure that any information or specifications you provide is accurate. Specific bespoke commissions may take up to 6 weeks to make and dispatch. Items not in stock may take up to 6 weeks, please contact me for an acurate timescale when ordering. I will discuss this with you throughout the design process via email.

A Contract will be formed for the sale of the Goods ordered only when you receive an email from me confirming the Order. (Order Confirmation) By placing the Order you agree to me giving confirmation of the Contract Via email with all information in it. We retain and use all information strictly under our Privacy Policy.

Any quotation I give is valid for a maximum of 28 days from the date given.

The price for a bespoke commission piece and delivery charge will be discussed between you and myself prior to placing the Order. Details will be confirmed by email.

 

Cancellations and Returns

If you wish to cancel an Order you have the right to do so within 14 days. However, this right does not apply for Goods that are made to your specifications.  I will endeavour to resolve issues in anyway can and ask you to contact me immediately of any issue or concern. Goods made to order can be returned only if faulty, unless agreed to by us.  

All returned goods must be in a re-saleable condition. I accept full responsibility if goods arrive damaged and in that case upon notification with photographic proof, a full refund will be given or a replacement sent which ever, you require.

You have a period of 14 days in which to return any item you are not happy with.

If you do wish to return an unfaulty item then, you are responsible for the return costs. Any reimbursements due will be made after receipt of the goods and within a five day notice.

If an item is altered without consulting silvermagic jewellery is no longer under any kind of guarantee and we have the right to refuse any kind of repair.

I do not give partial refunds. If one is given it revokes the right to any kind of guarantee. 

A personalised item is only returnable if agreed by me. Generally they are not returnable.

Privacy.

Your privacy is import to us. Our privacy policy is simple.

By using Silvermagic Jewellery, we assume consent of this and you warrant that all data provided is correct for our use only.

We may use information provided, and any records of any purchases made. We may send promotional emails please contact us to unsubscribe.

We do not share your private information with any third party companies or participate ever in cold calling.

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